Frequently Asked Questions
Everything you need to know about shopping with Aaliya Collections.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal or contact our support team.
How do I know which size to choose?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting us for personalized advice.
What payment methods do you accept?
Aaliya Collections accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you restock items that are sold out?
Many of our popular styles are restocked periodically. We recommend signing up for the 'Back in Stock' notification on the specific product page to be alerted as soon as your size is available again.